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Last Updated: September 2026
Sonic Boom provides payment infrastructure and financial technology services to businesses. This Cancellation Policy explains how customers may discontinue their use of our services.
Businesses may request cancellation of their Sonic Boom account by contacting our support team or following the account cancellation process made available through the platform.
Before an account is closed, outstanding transactions, balances, refunds, disputes, or compliance matters may need to be resolved.
Account cancellation does not automatically cancel transactions that have already been initiated.
Transactions that are pending, processing, disputed, or awaiting settlement may continue to be processed in accordance with applicable payment network rules and service agreements.
If your Sonic Boom service agreement includes recurring or subscription-based fees, cancellation may take effect according to the terms of your applicable agreement.
Fees already incurred before cancellation may remain payable.
Any outstanding settlements or payouts will be processed in accordance with applicable settlement procedures, compliance requirements, and the terms of your agreement with Sonic Boom.
Additional verification may be required before funds are released.
Sonic Boom may suspend or terminate an account where we reasonably believe that:
The account has violated our Terms & Conditions.
Fraudulent or suspicious activity has been detected.
The account is being used for prohibited activities.
Required compliance information has not been provided.
We are required to do so by law, regulation, or an authorized authority.
Sonic Boom may require additional verification before allowing a previously closed or terminated account to be reopened.
Approval is subject to our onboarding, security, and compliance requirements.
Following cancellation, Sonic Boom may retain certain transaction records and account information where required by law, regulation, contractual obligations, fraud prevention requirements, or legitimate business purposes.
To request account cancellation or ask questions regarding this policy, please contact the Sonic Boom support team.
Cancellation requests do not remove any obligations or liabilities that arose before the effective cancellation date.