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Last Updated: September 2026
At Sonic Boom, we aim to provide reliable and secure payment services to businesses. Because our services are digital and financial in nature, returns and refunds are handled differently from traditional physical products.
Payments processed through Sonic Boom are generally considered final once successfully completed. Refund eligibility depends on the nature of the transaction, the merchant’s refund policy, the applicable payment method, and relevant laws and regulations.
Where supported, merchants may initiate refunds for eligible customer transactions through the Sonic Boom platform or by contacting our support team.
Refunds may be subject to:
The merchant’s applicable refund policy.
The original payment method.
Payment provider requirements.
Applicable regulatory requirements.
Processing and settlement conditions.
Once a refund has been approved and initiated, the time required for the funds to reach the customer’s account may vary depending on the payment method, financial institution, payment network, and other third-party providers.
Sonic Boom does not guarantee a specific refund settlement time where processing is dependent on third parties.
If a transaction fails but funds have been deducted from the customer’s account, the transaction will be reviewed and, where applicable, the funds may be automatically reversed or refunded through the relevant payment channel.
Processing times for reversals may vary.
If you believe you have been charged more than once for the same transaction, please contact the relevant merchant or Sonic Boom support team with the transaction details so that the payment can be investigated.
If you believe a transaction was unauthorized or fraudulent, you should notify your bank, payment provider, or the relevant merchant immediately. Sonic Boom may investigate transactions where appropriate and cooperate with financial institutions and regulatory authorities.
Customers may be entitled to dispute certain transactions through their bank or payment provider. Chargebacks and payment disputes are subject to the rules and procedures of the relevant payment network and financial institution.
For questions regarding refunds or transaction reversals, please contact our support team with the relevant transaction information.
Sonic Boom reserves the right to update this policy when necessary to reflect changes in our services, payment networks, or applicable regulations.